1. General Information
These Terms of Use govern the use of the website and the services provided by Eko Store, an online store for the sale of sanitary products. By using this website, you agree to comply with these terms.
Nëse nuk pajtoheni me këto kushte, ju lutemi të mos përdorni faqen tonë.
2. Products and Availability
Eko Store offers sanitary products for online sale. We strive to ensure that all information (descriptions, prices, images) is accurate, but we do not guarantee that it is always free of errors.
We reserve the right to:
- To change prices at any time
- Remove or add products
- Refuse or cancel orders in certain cases
3. Orders and Payments
By placing an order on our website, you confirm that:
- The data provided are accurate and complete.
- You are authorized to use the payment method.
Eko Store reserves the right to refuse or cancel an order in the event of:
- Pricing errors
- Payment issues
- Suspicion of fraud
4. Shipping and Delivery
We strive to process and ship orders as quickly as possible. Delivery time may vary depending on the location and logistical conditions.
Eko Store is not responsible for delays caused by third parties (carriers, external factors, etc.).
5. Returns and Refunds
Customers have the right to request a return or refund under the following conditions:
- The product must be unused and in its original packaging.
- The request must be made within 3 days of receiving the product.
Sanitary products may have return restrictions for hygiene reasons.
Return costs may be covered by the customer, except in cases where the product is defective or the error is on our part.
6. Liability
Eko Store is not responsible for:
- Indirect or consequential damages resulting from the use of products.
- Improper use of products by the customer
The use of products is entirely at the customer’s own risk and responsibility.
7. Intellectual Property
All content on this website (texts, logos, images, design) is the property of Eko Store and may not be used without prior permission.
8. Privacy
The use of personal data is governed by our website’s Privacy Policy.
9. Changes to the Terms
Eko Store reserves the right to change these terms at any time. Changes take effect immediately upon being published on the website.
10. Applicable Law
These terms are governed by the laws in force in the Republic of Kosovo. Any dispute will be handled by the competent courts of Kosovo.
11. Contact
For any questions or concerns, you can contact us at:
- Email: [email protected]
- Phone: +383 44 118 578